Can I ask 4d malaysia to delete my personal data?

Yes. Submit a deletion request through the in-app support ticket system or by emailing privacy@4dmalaysia.xyz. We will delete or anonymise your data after the mandatory retention period required where local law permits has elapsed.

Reference

How 4d malaysia Protects Your Personal Data

Q: How can I request a copy of all the data 4d malaysia holds about me?

Email privacy@4dmalaysia.xyz with the subject line 'Data Access Request' and include your registered email address. We verify your identity, then send a full structured data extract to your registered email within three business days.

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled with strict controls at 4d malaysia.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records securedAccount data access available on requestRetention periods clearly definedContact our privacy team within 24 hours

Explore Lobby Read FAQ

What Information We Gather and Why

4d malaysia Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the registration details you provide — name, email address, date of birth and country of residence. Each time you make a deposit or withdrawal using DANA, OVO, GoPay or QRIS, our system logs the transaction reference, amount

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and timestamp so we can verify the payment and resolve any dispute quickly. We also collect device identifiers, IP addresses and session logs to detect unauthorised access to your account. Cookies track your in-session preferences so the lobby remembers your last game category. All data collection
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depends on local law and is limited to what is operationally necessary. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Three Ways to Reach Our Privacy Team

If you need to request access to your data, ask us to correct inaccurate records, or submit a deletion request, our privacy team is reachable around the clock. Responses to formal data requests are issued within three business days. For account-specific queries — such as correcting a mismatched name on your OVO or DANA wallet — live chat is the fastest channel.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Ideal for quick corrections to payment-method names linked to DANA or OVO, or to clarify a data-sharing question in real time.

Email — [email protected]

Send formal data-access or deletion requests to our privacy inbox. We acknowledge every email within 24 hours and provide a full written response, including any data extracts, within three business days.

In-App Support Ticket

Log a privacy ticket from the Help section of your account on any device. Attach screenshots of the specific data point you want corrected or removed; our team reviews open tickets every four hours during operational hours.

HOW WE HANDLE DATA

Six Practices That Keep Your Account Secure

From the moment you complete registration — whether you are in Yogyakarta or anywhere else in Indonesia — every piece of data we hold about you is subject to the controls described…

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment records from DANA, OVO, GoPay and QRIS are encrypted both during transit and when stored in our database, preventing interception at any network point.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your last game category. You can review and withdraw cookie consent at any time via the cookie settings panel in your account, without affecting your deposit or withdrawal functions.

Data Retention Periods

Account registration data is retained for the duration your account remains active, plus a defined period after closure as required where local law permits. Payment transaction logs are held for up to five years to support dispute resolution and regulatory compliance.

Account Access Controls

Two-factor authentication is available on all accounts. Each login attempt, successful or failed, is logged with an IP address and device fingerprint. You can review your full login history from the Security tab inside your account settings at any time.

Data Access Requests

You have the right to request a copy of all personal data we hold about you. Submit a request via email to [email protected] or through the in-app ticket system. We provide a structured data extract in a readable format within three business days of verification.

Third-Party Data Sharing

We share data with payment processors — specifically the gateways that handle DANA, OVO, GoPay and QRIS — only to the extent needed to complete your transaction. No personal data is passed to advertisers or data brokers. Any sharing beyond payment processing depends on local law.

Common Questions About Your Data Rights

These are the questions we receive most often about how personal data is managed at 4d malaysia. Each answer refers to a specific policy, process or contact step so you know exactly what to expect and what action to take.

We collect your name, email address, date of birth and country of residence at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, we also log the transaction reference, amount and timestamp linked to your account.

Email [email protected] with the subject line 'Data Access Request' and include your registered email address. We verify your identity, then send a full structured data extract to your registered email within three business days.

Yes. Submit a deletion request through the in-app support ticket system or by emailing [email protected]. We will delete or anonymise your data after the mandatory retention period required where local law permits has elapsed.

We share your payment data only with the gateway processor handling your chosen method to complete the transaction. We do not share transaction records with advertisers, marketing platforms or third-party data brokers under any circumstance.

Account profile data is kept while your account is active and for a defined period after closure. Payment transaction logs — including DANA, OVO, GoPay and QRIS records — are retained for up to five years to support dispute resolution where local law permits.

Open the cookie settings panel inside your account preferences at any time. You can withdraw consent for preference cookies without affecting your ability to deposit or withdraw. Session cookies required for login remain active while you are signed in.

Contact us immediately via live chat, available 24 hours a day inside your account dashboard. Change your password and enable two-factor authentication from the Security tab. Our team will review your login history and flag any suspicious IP addresses within one hour.

How 4d malaysia Protects Your Personal Data

Three Ways to Reach Our Privacy Team

Live Chat

Email — [email protected]

In-App Support Ticket

Six Practices That Keep Your Account Secure

End-to-End Encryption

Cookie Management

Data Retention Periods

Account Access Controls

Data Access Requests

Third-Party Data Sharing

Common Questions About Your Data Rights

01 What personal data does 4d malaysia collect when I open an account?

02 How can I request a copy of all the data 4d malaysia holds about me?

03 Can I ask 4d malaysia to delete my personal data?

04 Does 4d malaysia share my payment data — DANA, OVO, GoPay, QRIS — with anyone?

05 How long does 4d malaysia keep my account and transaction records?

06 How do I manage or turn off cookies on 4d malaysia?

07 What should I do if I think my account data has been accessed without my permission?

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