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Terms & Conditions That Protect You

When you open an account with us, you're stepping into a space built around your payment security and fair play.

Account integrityPayment protectionClear dispute processData securityIndonesia-focused support

What These Terms Cover

4d malaysia Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to 4d malaysia depends on local law and where local law permits. Your account is personal and non-transferable; you're responsible for keeping your login and payment details confidential. We reserve the right to suspend or close accounts that breach these terms or show signs of

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fraud, collusion, or abuse. All deposits made via DANA, OVO, GoPay and QRIS are final once confirmed in your wallet. Withdrawals are processed within the timeframe shown at checkout, subject to verification of your identity and payment method. We do not hold funds on your behalf
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beyond the account balance. Disputes over transactions must be reported within 48 hours of the transaction date. By creating an account, you confirm you meet local eligibility requirements and that your information is accurate and lawful.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Reach Us About Terms

Questions about how our terms apply to your account or a specific transaction? Our support team is on call during extended hours to walk you through the policy and answer what's unclear. You can also request a copy of our full terms in writing, submit a formal complaint, or ask for clarification on any rule before you deposit.

Team online

Live chat support

Open the chat widget in your account lobby. Available most hours; responses typically come within 15 minutes during peak times.

Email inquiry

Send your question to our legal team. We reply to account-holder emails within 24 hours, weekdays included.

Account settings

Review your terms agreement and payment history any time by going to Account > Agreements. Download a copy for your records.

HOW WE HANDLE YOUR DATA

Security, Cookies and Account Access

Your account information stays encrypted and secure. We collect basic details — your name, phone number, email and payment method — only to process deposits and withdrawals, verify your identity, and comply…

Data retention

We keep account records for 5 years after closure for audit and dispute resolution. Your payment history is always viewable in the Transactions tab.

Encryption protocol

All deposits and withdrawals use industry-standard TLS 1.2+ encryption. Your balance and transaction details are protected end-to-end.

Cookie transparency

Session cookies track login state; analytics cookies help us spot fraud. Reject non-essential cookies in your browser settings anytime.

Account closure

Request account closure from Account > Settings > Close Account. All outstanding balances must be withdrawn first. Closure takes effect after 48 hours.

Data subject rights

You can request a copy of your data, ask us to correct it, or ask us to delete it. Submit requests to support with your account ID and government ID.

Dispute escalation

If you disagree with a transaction charge or account action, we offer a three-step resolution: report, investigation, and formal appeal within 30 days.

Terms & Conditions FAQ

Below are the questions we hear most often from players in Yogyakarta, Denpasar and beyond about what our terms mean for your account, deposits and gameplay.

We can update our terms when the law changes or we improve our services. If we make a material change—like new fees or new restrictions—we'll email you 14 days ahead and ask you to accept the updated terms when you next log in. If you don't agree, you can close your account without penalty.

Account sharing and circumventing regional restrictions violate our terms. We monitor for these activities using standard fraud-detection tools. If we find evidence, we may suspend your account pending investigation, and restrict or forfeit your balance depending on the severity.

Yes. All withdrawals go back to the same payment method you used to deposit—DANA, OVO, GoPay, QRIS or bank transfer. If that method is no longer active, we'll ask you to add a verified alternative before processing the withdrawal.

Minimum withdrawal is typically 50,000 IDR, depending on your payment method. Standard processing time is 1-2 hours for DANA, OVO and GoPay; bank transfers may take up to one business day. Withdrawals are verified before they leave our system.

Report any transaction dispute within 48 hours via the Dispute button in your transaction history, or contact support directly with the transaction ID. We'll investigate and respond within 7 business days with evidence or a refund.

We collect data to verify identity, process transactions, detect fraud, and comply with regional laws. We use analytics to improve the platform and prevent abuse. We do not share your personal data with advertisers or third parties outside our payment processors.

You can request account closure anytime from your settings. Permanent deletion of personal data takes effect 90 days after closure, per data protection rules. Transaction records for dispute or audit purposes may be retained for up to 5 years.

Terms & Conditions That Protect You

How to Reach Us About Terms

Live chat support

Email inquiry

Account settings

Security, Cookies and Account Access

Data retention

Encryption protocol

Cookie transparency

Account closure

Data subject rights

Dispute escalation

Terms & Conditions FAQ

01 Am I locked into these terms forever, or can they change?

02 What happens if I break a term, like sharing my account or using a VPN?

03 Can I withdraw money the same way I deposited it?

04 What's the minimum amount I can withdraw, and how long does it take?

05 If there's a dispute over a charge, how do I report it?

06 Do you collect my data for anything other than account and payment processing?

07 Can I have my account permanently closed and all my data deleted?

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